Shipping policy

Shipping Policy

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • Processing Time: All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Order Tracking: You will receive a notification with a tracking number once your order has shipped.

  • Peak Seasons: During high-volume periods or sales, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Cost
Standard Shipping [3–5] business days [rm5.99 / Free over rm50]
Expedited Shipping [2–3] business days [rm10.99]
Overnight Shipping [1] business day [rm20.99]

Delivery delays can occasionally occur due to carrier issues or unforeseen weather conditions.

3. International Shipping

We [do / do not] ship internationally.

  • Eligible Countries: [List countries or regions, e.g., Canada, UK, Australia, EU]

  • Delivery Time: International shipments typically take [7–14] business days.

  • Customs, Duties & Taxes: We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Shipping to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. [Specify any limitations here if applicable.]

5. Order Tracking & Status

Once your order has shipped, you will receive an email containing your tracking number(s). The tracking information will normally become active within [24 hours].

6. Damaged, Lost, or Stolen Packages

  • Damaged Items: If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.

  • Lost Packages: If your tracking information states that your package was delivered but you haven't received it, please check around your residence and contact your local post office or courier before reaching out to us.

7. Contact Us

If you have any questions about our shipping policy or your order's status, please reach out to us at:

  • Email: eiunrahman589@gmail.com